Delivery & Return Policy

Packages are generally dispatched within 2 days after receipt of payment and are shipped via COURIER with tracking and drop-off without signature. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section at the top right corner on our website www.vitaminhaat.com Online tracking usually goes live within 24-48 business hours post shipping.

The duration of dispatching an order depends on the type of order you have placed. Types of order are: In-stock items (Items that we stock in our 4 warehouses across India: Gurgaon, Mumbai, Bangalore and Kolkotta): These items are dispatched the same or the next day of order placement. JIT Items (Just-in-time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order. Drop-ship Items: These items are shipped directly by our vendors to you. It takes 2-5 business days to dispatch drop-ship orders. We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first. At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

The shipping charges may apply on a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the product page along with other product details. For example: 1 quantity of a product may carry 50 rupees as shipping charges and purchasing an additional quantity of the same product may carry additional shipping charges of 50 rupees (i.e. total shipping charges= 100 rupees). Certain products may come with free shipping i.e. zero shipping charges. However, if the order amount is less than Rs 500, a minimal shipping charge of Rs 50 is applicable. Please read the product details column before placing an order.

1. Firstly, the fulfillment of your order may require a certain road permit/declaration/inward form to be filled, which can either be downloaded from the respective state's sales tax website or one has to physically go to the nearest sales tax office to procure the above.
2. Also, at times entry taxes as per the Commercial Tax Government rules are levied by the respective state where the goods are shipped (However, it might vary from product to product.)
3. The customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfill the order.
4. The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & refund.
5. Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role.

14 Day Return Policy

We offer you complete peace of mind while ordering at Vitaminhaat - you can return all items within 14 days of receipt of goods. Please ensure that the product is unused and the tags, boxes and other packaging is intact. If you are not satisfied with what you have bought, we'll gladly take it back within 14 days from the date of delivery, for that please send us pictures of the packaging and product(s) at info@vitaminhaat.com. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at info@vitaminhaat.com or call on 8847782245 within those 48 hours (excluding gazetted holidays & Sunday). We will arrange a reverse pickup for the product and then issue either a full refund through Vitaminhaat Cash (store credit) or a different item in exchange, as per your request. Replacements are subject to availability of the particular product. Please note the usual 14-day return policy won’t be applicable in these kinds of cases.

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference. There are two modes of refund: Vitaminhaat Cash - If you choose this option, the amount will be added to your Vitaminhaat VH cash. Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of item(s) in your order, Vitaminhaat will complete the cancellation and initiate the refund within 3 working days.